Once the box is set up and you see the “ask” screen, hold the button down to speak and tell Stickerbox what you want to make. Then release the button.

Push up on the door from underneath and drop in the paper roll with the printable side facing forward. Snap door closed with a bit of paper peeking out the top. You can also watch this video.

Make sure your WiFi is set up for 2.4GHz. Most routers will broadcast 2.4GHz and 5GHz. Try moving closer to your Wi-Fi router. Sometimes a weak signal can interfere with the setup process.

If the problem persists, try resetting your Stickerbox device to factory settings (video guide available here):

• Hold the white button down.
• Unplug and plug the device in while holding the button down. 
• When the factory reset is complete the screen will start back up.

If none of the above helps, email us at help@stickerbox.com. We will get you set up asap!

Yes. Stickerbox understands multiple languages. Speak clearly in whichever one you prefer.

The Stickerbox parent companion app helps you set up your box, view and share your creations, and manage your device.

• Most likely the paper is loaded backwards or it is not straight in the printer.
• Paper is official Stickerbox paper.
• Door is fully closed.
• Power adapter is firmly connected.
• If it is still not printing, unplug the adapter for 10 seconds, plug back in, then try again.

• Reload the paper roll or try a new one.
• Snap out the rubber roller at the top of the door and wipe it clean with a cloth. Then replace it.
• Keep paper out of heat and direct sunlight during storage.
  
  

Open the back door and reload the paper roll. See this video for a demonstration. Sometimes jams happen when the roll is nearly finished. If that’s the case, just pop in a new roll.

You can order official Stickerbox refills at http://stickerbox.com/products/sticker-refills.

No. Only Stickerbox paper is supported. Other paper will damage the printer and void your warranty. Stickerbox paper rolls are BPA and BPS free.

Stickerbox was built from the ground up with kids’ safety at the center. That means every part of the experience, from what kids can say, to what gets printed, is filtered, protected, and age-appropriate. Here’s how we keep Stickerbox safe and parent-approved:

• Built-in filters: Our model includes strict safety filters that block inappropriate content before it ever appears, ensuring that every creation stays fun, imaginative, and age-appropriate.
• No “always-on” listening: Stickerbox only listens when kids press the button. It never runs in the background and it doesn't store voice data.
• Designed with parents in mind: We built Stickerbox to be a trusted creative tool that gives kids real creative independence. It’s not a passive screen, not a scrolling feed, and not a place where kids can wander into unknown content. You always know exactly what your child is interacting with and you can review their creations anytime through the Stickerbox companion app.

No. Stickerbox only listens when the top button is pressed.

No. Stickerbox does not store voice data for extended periods of time and does not share any personal information

Unopened packages can be returned within 30 days of delivery for a refund. If your device arrives damaged or defective, email us so we can get you a replacement. To start a return, email help@stickerbox.com with your order number.

Yes! All Stickerbox paper rolls are BPA and BPS-free - safe for kids, safe for the planet, and perfect for coloring, tearing, and sticking everywhere.

Yes. Multiple kids (or grown-ups!) can take turns using the same device. Each creation is printed instantly, so no logins or profiles are needed.

Printing is black and white by design so kids can color their stickers.

You will need Wi-Fi or a hotspot connection to connect and generate new stickers. Once your Stickerbox is connected, you can move it around your home as long as it stays in range.

No. Use the included power adapter only.

For now every Stickerbox creation is one of a kind!

Stickerbox paper is designed to tear cleanly.
After your sticker finishes printing, grasp the top left corner of the paper and quickly pull forward and down towards you. The paper will tear along the serrated plastic edge. Pulling quickly and at a slight angle helps get the cleanest cut. You may need to hold the Stickerbox still with your other hand. The serrated edge does the work, so kids don’t need scissors!

We are legally required to collect sales tax. If you buy through a third party like Shop App, TikTok, or IG Shop, sales tax is collected and handled by that marketplace platform.